RDS-SUPPORT: Reference Design Systems Support
Mfftr PN: RDS-SUPPORT
Description
Freescale’s Reference Design Systems (RDS) are market or near-market ready reference designs developed to shorten time to
production. Based on QorIQ processing platforms, these RDS tools are system-optimized for the chosen application and provide
software and hardware tuned to meet market requirements. By leveraging form factor and "BOM cost optimized platforms" – the
RDS provides a great starting point for quick turn designs. The RDS package includes, bill of materials, schematics, layouts and a
complete software listing.
Maintain your edge by purchasing an RDS support contract and connect with Freescale RDS experts and further shorten your
design cycle with a dedicated service level agreement.
Features
Priority engagement with dedicated Freescale support team
Next business day engagement with RDS expert support staff
Engagement until resolution
Resolutions include:
o Research and answer
o Workaround recommendations/suggestions
o Clear identification, acknowledgment and support on bugs in the software, when identified as such
System Requirements
A compatible browser for issuing service requests to http://freescale.com/support
A valid Freescale.com account, using a business email address
Support Policy
1 year of technical support or a maximum of 200 support hours, whichever comes first
Contact Freescale support 24/7/365 by leveraginghttp://freescale.com/support
Keep up to speed with up to three employees per support contract
Focus on a single Freescale Reference Design System per support contract
o Includes reference design software support
o Includes support on the reference design hardware
o Includes support for the Linux SDK running on the RDS
See additional details in Service Level Agreement
