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92
3Uninterruptible Power Systems
Field Service Programs for the S4K4UC/6UC Industrial and S5K Series
These programs are for Domestic coverage (valid only within
the continental United States and Canada); additional travel
expenses may be billed to customers with site locations
more than 150 miles from a major metropolitan area.
S4K4UC/6UC Industrial Start-Up Programs
Start-Up expands the warranty to include remedial onsite
parts and labor for 2 years (in lieu of the 2-year parts/depot
labor included with the standard unit). Start-up includes
one site trip with in the contiguous 48 states by a customer
service engineer, after the UPS has been installed. Any ad-
ditional trips by the customer service engineer as a result of
the site not being ready for start-up may result in additional
costs to the customer. The site trip includes the following
services for one UPS module: non powered inspection, UPS
electrical and operation check out, full parts and labor for
any remedial work required on the UPS or battery cabinets,
and customer operation training at the time of start-up. Two
plans are offered: Monday-Friday, 8 a.m. to 5 p.m. and 7
days/week, 24 hours/day.
Start-Up Plus includes the standard start-up as dened
above plus one preventive maintenance (PM) service site trip
within the contiguous 48 states. The PM must be scheduled
during the two-year warranty period and during normal
business hours (Monday through Friday, 8 a.m. to 5 p.m.).
The PM will include the following services for one UPS
module: consult with personnel responsible for the
equipment, visually inspect internal subassemblies and
major components, check all mechanical connections for
tightness and heat discoloration, clean any foreign material
and dust from internal compartments, calibrate equipment
to manufacturer’s specications, check the normal operation
of the system, check battery transfer/discharge and perform
a short duration battery run, perform any required engineer-
ing eld changes, return unit to operational service with the
normal load and verify output power. Two plans are offered:
Monday-Friday, 8 a.m. to 5 p.m. and 7 days/week,
24 hours/day.
S5K Modular Start-Up Programs
Start-Up is included in the cost of the S5K Modular UPS.
A separate Preventative Maintenance Only plan is available in
addition to the standard Start-Up plan included in the cost of
the S5K UPS.
Service Programs - S4K4UC/6UC and S5K Series
Preferred service level options include 6-hour on-site
response, 24x7 within 150 miles of nearest service centers.
24x7 emergency service includes parts (including internal
batteries), labor, and travel. Also includes one (1) Preventive
Maintenance (PM) visit per year, scheduled at the customer’s
convenience (24x7).
Essential service level options include 6-hour on-site response,
24x7 within 150 miles of nearest service centers. 24x7
emergency service includes parts (including internal
batteries), labor, and travel. Also includes one (1) Preventive
Maintenance (PM) visit per year, scheduled by the customer
for M-F 8AM-5PM.
Basic service level options include 6-hour on-site response,
24x7 within 150 miles of nearest service centers. 24x7
emergency service includes parts (excluding internal bat-
teries), labor, and travel. Preventive Maintenance (PM) not
included and is not available if the Basic Service plan is
selected.